Job Title: UX Researcher

This role is a full-time opportunity to join the Local Peoples team permanently, with your first project supporting the Department of Health and Aged Care’s Human-Centred Design (HCD) team. Local Peoples is a preferred partner for the Australian Federal Governments Department of Health and Aged Care’s Human Centred Design (HCD) Centre of Excellence (CoE). Beyond this project, you would be contributing to impactful co-design projects that improve services, policies, and products for communities across Australia.

About the first project:

The co-deliver User Experience (UX) Researcher delivers usability testing of new services and products to ensure they can and will be used. They deliver usability findings and recommendations to inform the delivery of pre-release services, products and systems which meet user needs.

Essential Skills and Duties:

• Manage user research scoping, planning, and preparations (including the development of research plans and discussion guides, and setting up testing platforms and tools).

• Manage the research participant recruitment process, including identifying and engaging with businesses (noting research panel arrangements).

• Conduct and facilitate usability testing (moderated and unmoderated) to gather insights on how users interact with a product or interface.

• Analyse and synthesise user data and feedback to identify opportunities for improving design, usability, and functionality.

• Create wireframes, mock-ups, and interactive prototypes to visualise design concepts and flows using testing tools and platforms.

• Develop low-fidelity and high-fidelity prototypes for testing with users.

• Develop and manage user research reports, artefacts, and resources.

• Share research insights and findings with various stakeholder groups and audiences using storytelling techniques.

• Plan and coordinate stakeholder workshops and user research sessions.

• Work closely with developers, product managers, and other stakeholders to ensure the design vision is effectively implemented.

• Support research operations activities and objectives.

• Coordinate and provide support for program activities.

Desirable Skills:

• Knowledge of working in HCD.

• Experience working in an MDT.

• Basic service design skills/knowledge (e.g., journey mapping).

• Assistance in the creation of program documentation, including reports, presentations, and talking points.

• Use of analytics tools to analyse user behaviour and improve designs based on real user data.

Residency & Clearance:

• Must be an Australian citizen
• Hold a current Baseline Clearance or be able to obtain one

Who are Local Peoples?

Local Peoples is a strategic research and design studio based in Melbourne and Canberra.

Our mission is to design healthy, resilient and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental and economic impact.

We work across brand and digital design, place and experience design,, content and community engagement. Our key partners include state and local government, social enterprises, universities and large commercial organisations. All are experiencing complex challenges right now and we believe that design research, thinking and delivery can help to solve these challenges and make positive change for people and the planet.

We produce www.mattersjournal.com, a publication and community of 100K+, which focuses on design-led social innovation and impact.

Why join Local Peoples?

• Representative and inclusive - we are dedicated to building an inclusive and accessible workplace for people from diverse backgrounds

• Impact driven - work towards achieving real impact for people and the environment

• Fantastic culture - driven by a welcoming, supportive and collaborative team environment

• Professional support for design excellence- benefit from being a part of one of Australia’s fastest growing design and delivery communities

• Flexible working arrangements - including the ability to work remotely

• Market rate salaries - attractive remuneration packages in line with the market rate

• Flexible employment types - including the preference for permanent, but will consider contracting

Local Peoples proudly supports the LGBTQ+ community, neurodiverse individuals, and First Nations people. We are committed to creating inclusive spaces where everyone, regardless of their identity, feels valued and respected. Together, we strive for equality and a positive future for all.

Local Peoples works, creates, and plays on the lands of the Wurundjeri, Bunurong, and Wathaurong peoples of the Kulin Nation, land which has never been ceded. We thank them for caring for this land for over 40,000 years and recognize and pay our deepest respect to Elders past, present, and emerging. This always was and always will be Aboriginal land